Shipping Policy 

Deliverable Areas
Only available in the U.S. contiguous 49 states. Alaska, Hawaii, Guam,  and the U.S. Virgin Islands of U.S. Territories are not available for delivery.
Internation areas only for Canada .

Delivery Address

  • Please double-check the order in your cart and the delivery address to ensure everything is correct before placing an order.
  • If you need to change the delivery address or cancel the order, please contact us via email (service@a-sub.com) within 24 hours of placing the order. Once the order is shipped, we are unable to make any changes or cancellations.
For orders with the wrong address, such as the zip code and the city do not match, we will notify you via email. Please reply with the correct delivery address within seven business days. Otherwise, the order will be refunded by default. We are not responsible for undelivered and wrong-delivered orders.

Shipping Ways and Time

For United States（Except PR）

For United States (PR)

International Shipping

Shipping Way: FEDEX/USPS/UPS
Delivery time: Your order will be processed within 24 hours.after placing the order. Please note the delivery will be postponed to the next business day in case of a holiday.
Please allow 3-10 days for delivery.
Shipping Fee: Free Shipping over $39 , For orders less than $39. Shipping fee is $3.99 per order

Shipping Way: FEDEX/USPS/UPS
 Delivery time: Your order will be processed within 24 hours. Please note the delivery will be postponed to the next business day in case of a holiday.
 Please allow 5-10 days for delivery. 
Shipping Fee: Shipping fee is $12 per order
Shipping Way: FEDEX/USPS/UPS
Delivery time: Your order will be processed within 24 hours. Please note the delivery will be postponed to the next business day in case of a holiday.
Please allow 7-10 days for delivery.
Shipping Fee: Shipping fee is $50 per order

Tracking Order

1After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
 2、Once the order has been shipped, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you can track the status of your order.
 3、If the order shows signed but not received, please contact us at service@a-sub.com within 7 days of the delivery recommended by the carriers. Otherwise, we will not assume any responsibility.
 4、If the product has any damage when you receive it, or the product inside is missing, please contact us at service@a-sub.com immediately when receiving the package with the order number and relative pictures / or a video.

Packages Marked as “Delivered” but Not Received:

For orders where the tracking information shows “Delivered”, but the customer reports that the package was not received, the following policy applies:

Once the shipping carrier (such as USPS, UPS, FedEx, or other carriers) marks an order as “Delivered”, the shipment is considered successfully completed.

If a package is believed to be lost or stolen after being marked as delivered, the customer is responsible for:

Contacting the local post office or shipping carrier to request additional delivery details;

Filing a missing or stolen package claim with the carrier;

Reporting the incident to local authorities if necessary.

Because the package is no longer under our control after delivery is confirmed, we are unable to offer refunds or free replacements for orders marked as delivered.

To reduce the risk of lost or stolen packages, customers are encouraged to select:

Signature confirmation upon delivery, or Any additional shipping protection services offered at checkout (if available).

We understand the inconvenience this may cause and will assist customers within reasonable limits in communicating with the carrier. However, any final resolution or compensation is subject to the carrier’s investigation and determination.

Do you have any questions?

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